Welcome to Hang Soon Timber! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our online store hangsoontimber.com (“Site”). By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information: When you make a purchase, register an account, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
- Order Information: Details of the products you purchase and your order history.
- Usage Data: Information about your visit to our Site, including your IP address, browser type, device information, and pages visited.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our Site.
2. How We Use Your Information
We use your information for various purposes, including:
- Order Processing: To process your orders, manage payments, and deliver products to you.
- Account Management: To create and manage your account, communicate with you, and provide customer support.
- Personalization: To tailor our services, recommendations, and promotions to your preferences.
- Marketing: To send you promotional materials, newsletters, and updates about our products and services. You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.
- Improvement of Services: To analyze usage patterns, improve our Site and services, and enhance your overall shopping experience.
3. Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing partners.
- Legal Requirements: We may disclose your information if required by law, to comply with legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or other business transition, your information may be transferred as part of the transaction.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Under Malaysian law, you have certain rights regarding your personal data, including:
- Access and Correction: You may request access to or correction of your personal data held by us. Please contact us using the details below to exercise these rights.
- Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal data at any time, subject to legal and contractual restrictions.
- Complaint: If you believe that we have violated your privacy rights, you may lodge a complaint with the Personal Data Protection Commissioner (PDPC) in Malaysia.
6. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: chowdao@hangsoontimber.com
- Phone: +6019-6766687
Thank you for trusting Hang Soon Timber. We value your privacy and are dedicated to safeguarding your personal information.