Welcome to Hang Soon Timber! These Terms and Conditions (“Terms”) govern your use of our website hangsoontimber.com (“Site”) and your purchase of products from us. By accessing or using our Site and/or making a purchase, you agree to be bound by these Terms. Please read them carefully.

1. General

1.1. Acceptance: By using our Site and/or placing an order, you acknowledge that you have read, understood, and agree to these Terms.

1.2. Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our Site and make purchases.

2. Product Information

2.1. Descriptions: We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content on our Site is error-free, complete, or current.

2.2. Pricing: Prices are subject to change without notice. We reserve the right to correct any errors or inaccuracies in pricing.

3. Orders

3.1. Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, errors in pricing or product information, or suspected fraud.

3.2. Order Confirmation: After placing an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order.

4. Payment

4.1. Methods: We accept various payment methods, including credit/debit cards and other payment options as indicated on our Site.

4.2. Security: We use secure payment processing to protect your financial information. However, we are not responsible for any unauthorized access to your payment information.

5. Shipping and Delivery

5.1. Shipping Costs: Shipping costs are calculated based on your location and the weight of your order. These costs will be displayed at checkout.

5.2. Delivery Times: Estimated delivery times are provided for informational purposes and are not guaranteed. We are not liable for any delays caused by third-party shipping providers.

6. Returns and Refunds

6.1. Return Policy: Our return policy is outlined in detail [here]. Please review it for information on how to return items and request refunds.

6.2. Refunds: Refunds will be processed according to our Return Policy. Note that certain conditions and fees may apply.

7. User Accounts

7.1. Account Creation: You may need to create an account to make purchases or access certain features of our Site. You agree to provide accurate and complete information and to update it as necessary.

7.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

8. Intellectual Property

8.1. Ownership: All content on our Site, including text, images, logos, and trademarks, is owned by or licensed to Hang Soon Timber and is protected by intellectual property laws.

8.2. Use: You may not reproduce, distribute, or create derivative works from our Site’s content without our express written permission.

9. Limitation of Liability

9.1. Disclaimer: Our Site and products are provided “as is” and “as available” without any warranties or representations, express or implied. We do not guarantee that our Site will be uninterrupted or error-free.

9.2. Limitation: To the maximum extent permitted by law, Hang Soon Timber is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or products.

10. Governing Law

10.1. Jurisdiction: These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Malaysian courts.

11. Changes to Terms

11.1. Modifications: We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Site constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms or our Site, please contact us at:

  • Email: chowdao@hangsoontimber.com
  • Phone: +6019-6766687

Thank you for shopping with Hang Soon Timber. We appreciate your business and look forward to serving you!

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